Work Opportunities
Receptionist for the Sunshine Coast, QLD.
Locations: Maroochydore.
About this opportunity
- Surrounded by one of the most knowledgeable teams in the hearing industry.
- 100% Australian, Unbiased and Independent Hearing Clinic serving since 2004.
- Customised training & development program.
- Part-time / Full-time and long-term position.
Do you want to improve people’s lives while working in an exciting and supportive environment?
If you’re ready to join a passionate, community-focused team at a clinic that is dedicated to providing the best in hearing care, we have an exciting opportunity for you! Falls of Sound is not just a clinic; it’s a place where lives are transformed with cutting-edge technology, compassionate care, and personalised service. We are proud to be 100% independent and 100% Australian, serving our community since 2004.
About you
You are ready to listen to clients and help them every step of their hearing journey. You have the ability to work independently, stay organised, and contribute effectively to team dynamics. You excel at time management, prioritising tasks, and delivering high-quality results that ensure smooth operations and drive business growth. You have an exceptional eye for detail, always noticing the small things that others might miss. Your passion for exceeding expectations and delivering excellent service has been consistently recognised by colleagues and clients alike.
You possess strong problem-solving skills, ready to tackle minor technical issues as they arise with confidence and efficiency. Your proactive approach will ensure smooth day-to-day operations. While experience in the hearing industry is advantageous, it is not mandatory.
Key Responsibilities
This dynamic and impactful role at our Maroochydore clinic is a unique opportunity for someone who wants to be part of a growing team and make a meaningful difference in people’s lives. Your key responsibilities will include, but are not limited to:
- Sales and Client Service: You will be the face of the clinic, the first point of contact for all clients. This includes handling incoming calls, warmly greeting clients, and actively promoting our products and services. You will also be responsible for creating business development contacts and follow-up meetings in the local area.
- Data Entry & Database Management: Ensuring all client and business information is accurately and efficiently recorded in our systems is a critical part of your role.
- Administrative Duties: You will handle appointment scheduling, process payments, invoicing, and other administrative tasks to support the team.
- Minor Hearing Aid Repairs: This role requires you to be hands-on, including assisting with minor hearing aid repairs to ensure clients receive prompt support.
- Community Representation: As part of our community-focused approach, you will help promote Falls of Sound by representing us at local events.
- Learning & Adapting: You will be trained in our specific procedures, including providing services to government clients through the Office of Hearing Services Program.
- We take pride in being a close-knit team where everyone’s efforts are valued. Your contribution will be integral to our success, and your hard work will be recognised and appreciated.
Your Profile
We are looking for someone who is:
- Energetic, Resilient, and Proactive: Able to work autonomously while also being a great team player.
- Strong Communicator and Sales-Oriented: Excellent communication and presentation skills with a focus on converting client inquiries into sales.
- Passionate and Driven: A positive attitude with a genuine passion for client service and achieving sales targets.
- Ethical and Responsible: Capable, trustworthy, and dedicated to delivering the best outcomes for clients.
A current driver’s license and full Australian work rights are required for this role.
What You’ll Get in Return
Work with a 100% Australian, independent hearing clinic serving the community since 2004.
Part-time/Full-time permanent role, with comprehensive training provided!
Join a passionate team that values each member’s contribution.
If this is you or someone you know, contact Katia Peeters directly. Send your cover letter and resume to hr@fallsofsound.com.au.
All enquiries will be handled with DISCRETION.
What do other active team members say about Falls of Sound?
Trestan McMillan, Audiologist.
“Falls of Sound is an amazing company for which to work. Working for a small independent practice grants you the freedom to practice in the way that best suits you as a clinician. If you haven’t worked for an independent before, it can be daunting to learn all of the hearing aid brands, but you’ll find that being able to offer every brand for the client gives you flexibility in service that the bigger companies cannot match.
The team you will be working with are all extremely supportive. Working with a large company often means more red tape when trying to get things done, whereas in Falls of Sound, Katia is a simple phone call away. Katia is an absolute pleasure to work for and is extremely supportive of every member of the Falls of Sound team. If something is not working well for you it can often be solved very quickly.
The previous company I worked for prioritised the quantity of clients over the quality of the hearing care. This is absolutely not the case with Falls of Sound. The care of the client absolutely takes priority over everything else and the very atmosphere in the Falls of Sound clinics is much friendlier than that of many other companies.
I absolutely love my experience working for Falls of Sound, and I’m sure you will too!”