"Friendly, caring approach; patient in answering questions and concerns. Gave cheerful feedback on hearing retest when checking how progress is going. very comprehensive in explaining each aspect of your hearing and the choice and use of the hearing aids. Explained well what she thought was/were the best hearing and option/s for use. Follow up consultation questions were searching to ensure the best solution/settings were obtained and accessories as well as explaining the computer screen data etc- very ably done. Made the whole process an enjoyable interesting experience"